Shipping policy

Shipping Policy

Thank you for shopping with calverios. We are committed to processing and delivering customer orders in a timely and reliable manner.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has shipped, tracking information will be provided when available.

Estimated Delivery Time

Estimated delivery time is generally 7–25 business days after shipment, depending on the destination, carrier operations, and other circumstances affecting transportation.

Delivery estimates are not guaranteed and may occasionally be affected by weather conditions, carrier delays, customs processing, peak shopping periods, or other circumstances outside our reasonable control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us promptly at info@calverios.com if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us at info@calverios.com with your order number. Our customer service team will assist in reviewing the shipment status.

Damaged Packages

If an order arrives damaged, please contact us promptly and provide your order number together with photographs showing the condition of the package and product.